Ordering Terms and Conditions


last updated: 26.05.2018

Company data
Semillas La Palma
Dr. Peter Merle
Calle La Elipse 66
ES-35508 Costa Teguise
Island Lanzarote - Spain
phone: +34 697 900 727
tax number: X1683031Y

Payment Terms
We accept payment to paypal@semillas.de via Paypal (www.paypal.com)
or SEPA bank wire to the following account:

Account Holder:    Peter Merle
IBAN:    DE28480400350793508300
BIC:    COBADEFFXXX - Commerzbank Germany

We donīt accept international bank wires due to high fees except the customer pays a fee of 2,00€ and has set payment to OUR


Prices
All prices on our website are subject to change without notice. Orders will be invoiced at the price prevailing at the time of order. We will not be responsible for pricing errors.


Items Sold Out
Although we make strong efforts that all items offered in our shop are available, it may be the rare case that an item is sold out. In this case we will refund the payment or notice you and ask for a replacement item.


Delivery
All orders will be shipped via first class airmail after receipt of your payment. Processing time will be kept as short as possible, where most orders are shipped after one working day.


Cancel an Order - Return of Merchandise
We grant the right to cancel an order within a period of two weeks. This can be done by email if the order hasn´t been delivered already or by sending back all items. Return of merchandise is only accepted, if the seed packages haven´t been opened and all shipping fees have been payed. We will refund only the value of undamaged items received. Shipping costs are carried by the customer.


Claims
We are not responsible for damage after delivery to the carrier. All claims for storage and damage must be reported to the carrier immediately and filed with the carrier by the customer.


Warranty and Limitation of Liability
Seeds are living organisms and germination rates depend on physical conditions that are outside of our influence. Therefore we do not give any warranty on germination rates.
Our Liability is limitated to the value of the items delivered.
All complaints regarding incomplete or erroneous shipments must be made within 10 days after receipt of the shipment.


Customs - Phytosanitary Certificates
Customers have to check their import regulations for seeds before ordering.
We are not responsible if customs or agricultural services confiscate seeds.
Due to the high costs and the very time consuming procedure we are not able to provide phytosanitary certificates.



Privacy / Protection of Data
Our shop software works with a session id, so no data are saved in cookies. Until the page of checkout, where a customer enters his name, shipping address and email address, there is no collection of any other data.

After checkout, name, shipping address and email address are saved in a order record, thatīs used for processing and shipping of the order after payment received.

Due to gouverment regulations we must store these data for a minimum of 6 years. After 6 years these data are deleted.

Received and sent emails regarding any requests are deleted after 6 months except in case of reclamtions regarding orders, where the data are stored for 1 year due to regulations.

Stored personal data of customers arenīt provided to third partys and are used only for the entire order process.